Xtuners Online Shop

Terms & Conditions of Use



If You continue to browse and use this website, You are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Xtuners Studios relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

We change our Terms and Conditions from time to time without notice. Make sure, you are informed about the latest changes before You place your first or next order!

The use of this website is subject to the following terms of use:


1. General terms


1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the designs, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.5 Unauthorized use of this website is a criminal offense and will result in a claim for caused damages.

1.6 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


2. Website related


2.1 This web platform supports ENGLISH , GERMAN and BULGARIAN language. The official language for this website is ENGLISH.

2.2 Emails, Reviews or Feedbacks, written in a different languages then ENGLISH,  GERMAN or BULGARIAN, will be ignored and deleted.

2.3 The provided installation instructions ( if any ), are available only in English.

2.4 Customers, who do not understand ENGLISH, GERMAN or BULGARIAN very well, can only use this web site on their own risk. We do not take responsibility for any mistakes, caused damage, or losses due to misunderstanding the texts on this website.

2.5 This is an online based business, but visits are still possible if You call us first to arrange a meeting.


3. Contact related


3.1 If You intend to contact us for the first time, please use ONLY the contact form on our website. After we receive your E-Mail address , we will continue our communication via  E-mail

3.2 Do NOT use our PayPal address for sending inquires! We do not receive any messages from this Email address.

3.3 We read and answer all Emails written in ENGLISH, GERMAN or BULGARIAN. We ignore Emails, written in any other language. If you don't get an answer within 24 hours, we probably did not get your message or our Email was marked as Spam by your mail server / program. Check your Spam folder.

3.4 We do not take responsibility for any delays, damages or losses , caused by SPAM, server problems, customer account related problems or similar.


4. Orders related


4.1 Before You place an order, inform yourself about the product. This includes information about the design, fitment, installation instructions, availability, production time, delivery time, delivery charge.

4.2 After placing an order, you have 48 hours to cancel it or correct wrong data, sent with the submission of the order.

4.3 After the time period, mentioned in 4.2, all sales are final. We will NOT cancel orders, change order details, or refund money.

4.4 By placing an order, You automatically agree with the terms and conditions on our ORDERS | PRODUCTION | DELIVERY page.

4.5 By placing an order, You automatically agree with the terms and conditions on our RETURNS | EXCHANGES | REFUNDS page.

4.6 We have the right to refuse or cancel an order at any time.

4.7 We work only on prepaid orders.

4.8 If a customer brakes the rules in point 4. "Orders", we will be forced to take legal action in order to prevent or recover loss.


5. Products related


5.1 This shop offers more or less standard items. There are still many options to customize a specific product, but if you want to order something completely different and unique, please contact us first. Do NOT use the shop in this case, because the price will not be correct.

5.2 Only the graphic images ( Photoshop screenshots ), represent exact the offered item. All other images ( often images of the actual ( real life ) products ), are for illustration purpose only and may be a little bit different from the offered product. Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the items, however representations may vary depending on your specific browser and computer monitor.

5.3 By default, You buy non plasma dials. Dials with electroluminescent illumination are not available for all vehicle models. If available, the electroluminescent illumination is optional and costs more money.

5.4 Additional Product information can be found under the ABOUT OUR PRODUCTS menu in the main navigation of this website

5.5 If You find something disturbing on the product information pages or in the product descriptions, please do NOT use our online shop. Contact us first!


6. Payment related


6.1 We do accept PayPal payments and Bank Transfers.

6.2 We do not accept direct credit card payments.